On April 29, The Suning Shopping 2021 Social Responsibility Report (hereinafter referred to as the Report) was officially released, which is the 14th social responsibility report issued by Suning Shopping since 2009. The report discloses the concept and achievements of Suning Tesco's social responsibility implementation in 2021 in terms of improving service experience, promoting industrial cooperation, creating green ecology, assisting staff development and participating in public welfare undertakings. The report disclosed that in 2021, Suning Formulated and improved the service policy of its own products, and provided core parts warranty services beyond the refurbishment warranty years for suning's own products and products of various brand series signed by suning, so as to fully protect the rights and interests of consumers. At the same time, during the reporting period, the company's delivery performance ushered in a new breakthrough, self-run delivery service performance rate increased 2.47% year on year, merchant 48-hour delivery rate increased 3.77% year on year.